BSNL To Infuse Rs 522Cr

KOLKATA: Bharat Sanchar Nigam Ltd (BSNL) is establishing integrated customer management data centres across the country at a cost of Rs 522.95 crore. BSNL has undertaken a project for integrated customer management data centres for each zone of the country and it has been divided into projects. In the first phase the Called Data Record (CDR) systems will be implemented in east and south zones. In the second phase, west and north would be covered. In east, it is being built in Kolkata and Hyderabad for south zone. The Kolkata Data Centre will be the billing centre for all corporates having pan-India presence. The CDRs will also house customer service centres and centralised call centres. All the telephone exchanges will be connected to the Data Centre on line. The project will help BSNL to bill its customers of an entire region from one location and club all BSNL services into one bill.

For eastern zone, the data centre will manage billing for Calcutta Telephones, West Bengal, Bihar, Orissa, Jharkhand, Chhattisgarh, Assam and NE-I circles (Meghalaya, Tripura and Mizoram). For a customer the system will help in determining realtime prepaid details, payment facility via ATMs, banks and credit cards and single bill to individual customer for all services like landline, broadband and other value added services.